Terms of Use

Privacy Policy

12/25/2024

Sincere Naturals is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (the Site), use our services, or engage with us through other means. By using our Site, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Our Collection of Personal Information

We collect Personal Information that you provide directly to us. Whenever Sincere Naturals collects Personal Information, we will disclose the purpose(s) for which we are collecting the information, the manner in which we plan to use the information, and the entities to whom the information will be disclosed—at or before the time we collect the information.

If you register an account with us on the Sincere Naturals website, we collect your email address, as well as your username and password. If you make a purchase through our website, we will collect your name and address, as well as your email address, so that your order may be fulfilled. For payments made through our website, we use trusted third-party payment processors, as outlined below.

We also collect your email address (or mobile phone number) if you choose to subscribe to our newsletter via email or text message. You can unsubscribe from marketing emails or texts at any time by following the unsubscribe link in a message or by contacting us at the email address listed in the Contact Us section below. If you leave a review on our website or reach out to our customer service team, we will also collect Personal Information from you (email, name, and other information required to provide service to you), as described below.

1.1 Failure to Provide Personal Information

Where we need to collect Personal Information by law, or under the terms of a contract we have with you, and you fail to provide that Personal Information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

1.2 Change of Purpose

We will only use your Personal Information for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your Personal Information for an unrelated purpose, we will notify you and explain the lawful basis which allows us to do so.

Please note that we may process your Personal Information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

2. Information We Collect

1.1 Personal Information You Provide

We may collect the following types of personal information directly from you:

- Contact Information: Name, email address, phone number, mailing address.

- Account Information: Username, password, and profile details. This includes preferences, saved payment methods, and settings associated with your account.

- Payment Information: Credit card details, billing and shipping addresses (processed by secure third-party payment providers).

- Feedback and Communication: Information shared via surveys, feedback forms, or customer service interactions.

⁃ Marketing Preferences: Data about your preferences for receiving promotional communications.

1.2 Automatically Collected Information

When you interact with our Site, we automatically collect certain data, including:

- Device Information:** IP address, device type, operating system, and browser type.

- Usage Data:** Pages visited, links clicked, time spent on the Site, and other behavioral data.

- Cookies and Tracking Technologies:** Information collected using cookies, pixel tags, and similar tools to improve user experience and deliver personalized content.

1.3 **Information from Third Parties

We may also receive information about you from third-party sources, such as:

- Social media platforms when you interact with our profiles.

- Advertising and marketing partners.

- Retail partners when you purchase Sincere Naturals products through their channels.

2. How We Use Your Information

We use the information collected for the following purposes:

- To process transactions and deliver products or services.

- To create and manage your account.

- To personalize your experience on our Site.

- To send promotional emails and targeted advertisements.

- To comply with legal obligations and prevent fraudulent activities.

- To analyze user behavior and improve our Site and offerings.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data under these circumstances:

3.1 With Service Providers

We share information with third-party vendors who assist in operating our Site and providing services, such as payment processing, order fulfillment, and email communication.

3.2 Legal Compliance and Protection

We may disclose your information to comply with applicable laws, respond to legal requests, or protect the rights and safety of Sincere Naturals and others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

3.4 With Your Consent

We may share your information if you provide explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

- Remember your preferences and login details.

- Deliver personalized advertisements.

- Analyze traffic and usage patterns.

You can manage cookies through your browser settings. However, disabling cookies may limit the functionality of our Site.

5. Your Privacy Choices

5.1 Access and Update Information

You can access and update your personal information by logging into your account or contacting us.

5.2 Marketing Opt-Out

You may change your preferences and unsubscribe from email services from our brands by: (i) modifying your registered user information on the Site; (ii) sending us an email to the address listed in the Contact Us section located at the end of this Privacy Policy; or (iii) following the unsubscribe instructions in the communications that you receive.

5.3 Do Not Track Signals

Our Site does not currently respond to "Do Not Track" signals.

6. Data Security

We implement technical and organizational measures to protect your personal data.

While we strive to secure your information, no method of transmission over the internet is 100% secure. You share your information at your own risk.

7. Children’s Privacy

7.1 Parental Consent

Our Site is not intended for children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. We will take appropriate steps to delete such information from our records.

7.2 Parental Participation

We encourage parents and guardians to actively monitor their children’s online activities. If you have any concerns about your child’s interaction with our Site, please reach out to us directly.

8. International Users

If you access our services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Sincere Naturals Customer Support

Email: SHOP@SINCERENATURALS.COM

Thank you for trusting Sincere Naturals with your personal information.